| Ticketing System Testing |
This is created as a part of testing |
jbtest@dexcom.com |
9/1/2021 4:11:18 PM |
Closed |
jmudge |
9/29/2021 10:34:25 AM |
| locked out of acct |
unable to click links sent via email, says page no longer exists. keep getting locked out messages. |
|
11/24/2021 8:56:32 AM |
Closed |
jmudge |
1/27/2022 8:29:16 AM |
| test |
test |
test@abbott.com |
11/24/2021 2:10:53 PM |
Closed |
jmudge |
1/27/2022 8:29:19 AM |
| unable to log in |
i cannot log in with the correct email and password |
chris.perez@medtronic.com |
1/26/2022 4:55:46 PM |
Closed |
jmudge |
2/7/2022 3:29:31 PM |
| locked out of my account and need to reset my password |
locked out and need to reset my password |
amanda.h.gonzales@medtronic.com |
1/27/2022 11:26:17 AM |
Closed |
jmudge |
2/7/2022 3:29:29 PM |
| locked out |
I just reset my pw but I guess I am locked out again. Please help |
amanda.h.gonzales@medtronic.com |
1/28/2022 2:05:29 PM |
Closed |
jmudge |
2/7/2022 3:29:28 PM |
| I'm not receiving the email token to confirm my account |
|
jdcox@insulet.com |
2/7/2022 2:26:27 PM |
Closed |
jmudge |
2/7/2022 3:29:21 PM |
| locked out of account |
I attempted to log in with my password and I was immediately locked out |
amanda.h.gonzales@medtronic.com |
2/16/2022 1:38:31 PM |
Closed |
jmudge |
2/24/2022 12:21:13 PM |
| Locked out |
I tried to log into my account after changing my password but the account is locked |
chris.perez@medtronic.com |
2/23/2022 9:51:08 AM |
Closed |
jmudge |
2/24/2022 12:21:14 PM |
| Tracker not showing patient files |
Hello, I have been trying to check updates for a few patients and the tracker is not loading any information |
mbetzer@insulet.com |
2/24/2022 11:46:45 AM |
Closed |
jmudge |
2/24/2022 12:21:16 PM |
| Locked out of account |
I tried to log in to change my password and i am still locked out of my account |
Chris.perez@medtronic.com |
2/24/2022 12:52:18 PM |
Closed |
jmudge |
2/25/2022 11:26:40 AM |
| locked out |
i tried to change my pw and I was locked out |
amanda.h.gonzales@medtronic.com |
2/25/2022 11:22:47 AM |
Closed |
jmudge |
2/25/2022 11:26:43 AM |
| locked account |
I received an email over the weekend that I was locked out |
amanda.h.gonzales@medtronic.com |
3/8/2022 11:44:20 AM |
Closed |
jmudge |
6/9/2022 9:19:08 AM |
| locked out |
please unlock my account. thank you. |
amanda.monsivais@medtronic.com |
3/8/2022 12:25:02 PM |
Closed |
jmudge |
6/9/2022 9:19:11 AM |
| Cannot access portal |
Account locked again! |
jmurray@tandemdiabetes.com |
3/8/2022 12:57:06 PM |
Closed |
jmudge |
6/9/2022 9:19:12 AM |
| LOCKED OUT |
LOCKED OUT - all I did was try to log in ONCE.. with the correct credentials... |
jmurray@tandemdiabetes.com |
3/15/2022 3:48:10 PM |
Closed |
jmudge |
6/9/2022 9:18:55 AM |
| LOCKED |
LOCKED |
jmurray@tandemdiabetes.com |
3/17/2022 5:40:52 PM |
Closed |
jmudge |
6/9/2022 9:19:14 AM |
| still locked out |
I am locked out of my account |
amanda.h.gonzales@medtronic.com |
3/22/2022 1:43:08 PM |
Closed |
jmudge |
6/9/2022 9:19:18 AM |
| lock out |
account is locked |
megan.r.haywood@medtronic.com |
5/17/2022 12:28:31 PM |
Closed |
jmudge |
5/17/2022 12:32:36 PM |
| LOCKED OUT OF ACCOUNT |
My account was locked and i need it unlocked please |
aaron.s.gonzales@medtronic.com |
6/8/2022 11:36:30 AM |
Closed |
jmudge |
6/9/2022 9:19:22 AM |
| locked out |
need to be reset |
amanda.h.gonzales@medtronic.com |
7/6/2022 3:53:38 PM |
Open |
|
|
| locked out |
It says that I am locked out of my account |
alysse.crowther@medtronic.com |
8/1/2022 7:58:09 PM |
Open |
|
|
| Account locked |
|
mandy.l.irizarry@medtronic.com |
8/31/2022 11:16:11 AM |
Open |
|
|
| locked out accunt |
received email account has been locked |
tamika.clewis@medtronic.com |
11/21/2022 1:02:47 PM |
Open |
|
|
| ACOUNT LOCKING MULTIPLE TIMES! |
my account keeps getting locked for no reason. i will send to email to have it unlocked, and reset the password as soon as i get the email that it is unlocked. i can access the portal that day, then usually the very next day i get another email that it is locked again. please resolve whatever issue is causing this to happen. it has happened 4 times in less than 4 weeks |
shanley.t.hail@medtronic.com |
1/20/2023 11:00:11 AM |
Open |
|
|
| RESET PASSWORD |
portalAccount locked again! |
barbara.townsend@medtronic.com |
3/21/2023 2:18:50 PM |
Open |
|
|
| wqewf |
wefwe |
monacopayline@gmail.com |
6/12/2023 11:37:32 PM |
Open |
|
|
| Trying to set password for new patient account |
|
debannlowery@gmail.com |
7/14/2023 12:43:18 PM |
Open |
|
|
| reset password |
reset pass |
lydia.rivera@emcarahealth.com |
10/9/2023 9:16:37 AM |
Open |
|
|
| Will not let me click on link for Confirmation email |
It will not let me click the email confirmation link. Please help. |
JJGUTHOLM@SMRTBZ.COM |
11/3/2023 9:41:32 AM |
Open |
|
|
| Account |
I would like to set up a business to business account |
mlostekp@michigan.gov |
12/12/2023 12:33:50 PM |
Open |
|
|
| Keeps on telling me my account is locked |
Cannot open the tracker up |
adrianna.mota@medtronic.com |
4/21/2024 12:53:20 PM |
Open |
|
|
| portal not displaying patient files |
portal is not displaying any information on patients and files, searching for the patient also does not display any information |
angel.castellanos@medtronic.com |
5/8/2024 9:57:29 AM |
Open |
|
|
| Account Locked out |
Done resetting my PW but account still shows locked out |
kristiaana.p.carandang@medtronic.com |
7/2/2024 5:56:30 PM |
Open |
|
|
| Reset Password |
I need the link to reset password please |
jmurray@tandemdiabetes.com |
7/10/2024 3:04:43 PM |
Open |
|
|
| Unlock Portal Please |
|
jmurray@tandemdiabetes.com |
7/24/2024 9:13:05 AM |
Open |
|
|
| cannot register |
can"t get anyone on the phone |
sobervanessa@gmail.com |
9/4/2024 11:33:03 AM |
Open |
|
|
| can"t created a account |
can"t get you on the phone |
sobervanessa@gmail.com |
9/4/2024 11:37:43 AM |
Open |
|
|
| LOCKED OUT |
LOCKED OUT |
josefina.pena@medtronic.com |
11/5/2024 11:17:48 AM |
Open |
|
|
| Search function not pulling up any patient info |
I've tried multiple times to pull up patients using their info. No searches hit. Verified with colleague, he was able to search for the same patient and find their information. |
pedraa7@medtronic.com |
12/11/2024 1:17:04 PM |
Open |
|
|
| No Records |
logged in and there are no open or shipped records to view. |
sfox@betabionics.com |
12/20/2024 11:31:31 PM |
Open |
|
|
| not able to verify e-mail |
access approved in link. advised to click here to log in and then i get an error stating that page isnt available |
shannon.e.anglin@medtronic.com |
2/11/2025 6:03:10 PM |
Open |
|
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