Ticketing System

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Created Ticket List

Title Description Created By Created On Status Closed By Closed On
Ticketing System Testing This is created as a part of testing jbtest@dexcom.com 9/1/2021 4:11:18 PM Closed jmudge 9/29/2021 10:34:25 AM
locked out of acct unable to click links sent via email, says page no longer exists. keep getting locked out messages. 11/24/2021 8:56:32 AM Closed jmudge 1/27/2022 8:29:16 AM
test test test@abbott.com 11/24/2021 2:10:53 PM Closed jmudge 1/27/2022 8:29:19 AM
unable to log in i cannot log in with the correct email and password chris.perez@medtronic.com 1/26/2022 4:55:46 PM Closed jmudge 2/7/2022 3:29:31 PM
locked out of my account and need to reset my password locked out and need to reset my password amanda.h.gonzales@medtronic.com 1/27/2022 11:26:17 AM Closed jmudge 2/7/2022 3:29:29 PM
locked out I just reset my pw but I guess I am locked out again. Please help amanda.h.gonzales@medtronic.com 1/28/2022 2:05:29 PM Closed jmudge 2/7/2022 3:29:28 PM
I'm not receiving the email token to confirm my account jdcox@insulet.com 2/7/2022 2:26:27 PM Closed jmudge 2/7/2022 3:29:21 PM
locked out of account I attempted to log in with my password and I was immediately locked out amanda.h.gonzales@medtronic.com 2/16/2022 1:38:31 PM Closed jmudge 2/24/2022 12:21:13 PM
Locked out I tried to log into my account after changing my password but the account is locked chris.perez@medtronic.com 2/23/2022 9:51:08 AM Closed jmudge 2/24/2022 12:21:14 PM
Tracker not showing patient files Hello, I have been trying to check updates for a few patients and the tracker is not loading any information mbetzer@insulet.com 2/24/2022 11:46:45 AM Closed jmudge 2/24/2022 12:21:16 PM
Locked out of account I tried to log in to change my password and i am still locked out of my account Chris.perez@medtronic.com 2/24/2022 12:52:18 PM Closed jmudge 2/25/2022 11:26:40 AM
locked out i tried to change my pw and I was locked out amanda.h.gonzales@medtronic.com 2/25/2022 11:22:47 AM Closed jmudge 2/25/2022 11:26:43 AM
locked account I received an email over the weekend that I was locked out amanda.h.gonzales@medtronic.com 3/8/2022 11:44:20 AM Closed jmudge 6/9/2022 9:19:08 AM
locked out please unlock my account. thank you. amanda.monsivais@medtronic.com 3/8/2022 12:25:02 PM Closed jmudge 6/9/2022 9:19:11 AM
Cannot access portal Account locked again! jmurray@tandemdiabetes.com 3/8/2022 12:57:06 PM Closed jmudge 6/9/2022 9:19:12 AM
LOCKED OUT LOCKED OUT - all I did was try to log in ONCE.. with the correct credentials... jmurray@tandemdiabetes.com 3/15/2022 3:48:10 PM Closed jmudge 6/9/2022 9:18:55 AM
LOCKED LOCKED jmurray@tandemdiabetes.com 3/17/2022 5:40:52 PM Closed jmudge 6/9/2022 9:19:14 AM
still locked out I am locked out of my account amanda.h.gonzales@medtronic.com 3/22/2022 1:43:08 PM Closed jmudge 6/9/2022 9:19:18 AM
lock out account is locked megan.r.haywood@medtronic.com 5/17/2022 12:28:31 PM Closed jmudge 5/17/2022 12:32:36 PM
LOCKED OUT OF ACCOUNT My account was locked and i need it unlocked please aaron.s.gonzales@medtronic.com 6/8/2022 11:36:30 AM Closed jmudge 6/9/2022 9:19:22 AM
locked out need to be reset amanda.h.gonzales@medtronic.com 7/6/2022 3:53:38 PM Open
locked out It says that I am locked out of my account alysse.crowther@medtronic.com 8/1/2022 7:58:09 PM Open
Account locked mandy.l.irizarry@medtronic.com 8/31/2022 11:16:11 AM Open
locked out accunt received email account has been locked tamika.clewis@medtronic.com 11/21/2022 1:02:47 PM Open
ACOUNT LOCKING MULTIPLE TIMES! my account keeps getting locked for no reason. i will send to email to have it unlocked, and reset the password as soon as i get the email that it is unlocked. i can access the portal that day, then usually the very next day i get another email that it is locked again. please resolve whatever issue is causing this to happen. it has happened 4 times in less than 4 weeks shanley.t.hail@medtronic.com 1/20/2023 11:00:11 AM Open